The Consumer Complaints Clinic helps people resolve disputes with businesses over faulty goods, misleading advertising, unfair contracts, and problems with services they have paid for. Our lawyers can explain your rights under Australian Consumer Law, help you negotiate a refund or repair, and assist you to lodge a complaint with the relevant ombudsman or tribunal. This service is offered online and by phone, making it accessible to people who cannot easily travel to our office.
How to access this service
Contact us by phone on (08) 8900 0000 or through our website to arrange advice. Let us know briefly what is happening and, if your matter has a deadline or hearing date, tell us when you make contact so we can prioritise your situation. All of our services are free and confidential.