Practice Area: Consumer

Cooling-off periods explained

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A cooling-off period is a short window of time after you enter certain contracts during which you can change your mind and cancel without penalty, or for only a small fee. Cooling-off periods apply to some, but not all, purchases. They commonly apply to unsolicited sales, such as door-to-door or telephone sales, and to certain … Read more

Consumer Complaints Clinic

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The Consumer Complaints Clinic helps people resolve disputes with businesses over faulty goods, misleading advertising, unfair contracts, and problems with services they have paid for. Our lawyers can explain your rights under Australian Consumer Law, help you negotiate a refund or repair, and assist you to lodge a complaint with the relevant ombudsman or tribunal. … Read more